At Whiskey N’ Walleye, we want you to be happy with your purchase. Some of our products ship directly from our inventory and others are made to order, so return options depend on the product. This policy applies to customers in the United States and Canada, subject to applicable consumer rights.

Trucker Hats and Knit Beanies Shipped by Whiskey N’ Walleye

Our Black, Moss, Camo and Grey Trucker Hats and our Black and Grey Knit Beanies can be returned within 30 days of delivery if unworn, unused and in original condition.

To qualify, items must be unused, in their original condition, and free of stains, odors or damage.

Customers are responsible for return shipping costs unless we shipped the wrong item or the product arrived damaged or defective. Original shipping charges are nonrefundable for standard returns.

Once your return is received and inspected, we’ll refund the approved item’s price and any tax paid on it to your original payment method.

Made-to-Order Merchandise

Our printed apparel, rope hats, drinkware, flags, individual stickers and other made-to-order products are produced specifically for each purchase.

Because of this, we cannot accept returns or exchanges for ordering the wrong size or color, changing your mind, or other buyer-preference reasons.

Please review product descriptions and sizing information carefully before ordering.

If your item arrives damaged, defective, misprinted or incorrect, we’ll work with you to make it right.

Sticker Packs, Decals and Koozies

Our Sticker Packs, Truck/Boat Decals and Koozies are final sale, except for damaged, defective or incorrect orders.

Damaged, Defective or Incorrect Orders

If there’s a problem with your order, please contact us within 30 days of delivery. If your order arrives in separate shipments, this period runs from the delivery of the affected item.

Include your order number, a description of the problem, and clear photos of the affected product when applicable. Please keep the item until we respond.

For confirmed errors, we’ll arrange an appropriate replacement or refund at no additional cost to you.

Lost Packages and Shipping Issues

If your package hasn’t arrived, please contact us as soon as possible so we can investigate.

For lost shipments, please report the issue within 30 days of the estimated delivery date.

If a package is returned because an incorrect or incomplete shipping address was provided at checkout, or because it went unclaimed, additional shipping charges may apply to send it again. Please contact us promptly, because returned items may not be held indefinitely. If the error was ours, we’ll cover the cost of correcting it.

How to Request a Return or Refund

Please contact us at members@whiskeynwalleye.com with your order number and the reason for your request.

Do not mail items back without contacting us first. We’ll provide instructions and the appropriate return address when a return is authorized.

Refund Processing

Approved refunds are issued to the original payment method. Please allow additional time for your bank or card issuer to process the credit.

This policy does not limit any rights provided by applicable law.